If your remote still isn't working as expected, try these steps:
Apple Remote (aluminum or white)
Use a Bluetooth Keyboard
After you add the remote to the Home app, you can use it to control any Apple TV that you have in your home. To learn different ways you can use your remote to control your Apple TV, go to Settings > Remotes and Devices and select Learn Remote.
Hold down the Left and Menu buttons simultaneously until you see a pop-up on your Apple TV screen of a remote with two angled ovals. Once you see the pop-up, press the Right and Menu buttons simultaneously until you see the two ovals overlapping, which indicate pairing. Try using the remote once the pop-up disappears.
Pair your Apple TV with your iPhone Open the Remote app. Click on Add Apple TV. On your phone, enter the code that appears on your TV screen. Now your iPhone is paired-up with your Apple TV and you can control it using the Remote app.
Best answer: Yes, the new Siri Remote will be backwards compatible with older models of the Apple TV 4K (2017) and even the Apple TV HD. It can be purchased separately starting on April 30, so you do not need to buy a new Apple TV 4K just to get the updated Siri Remote.
The Siri Remote comes automatically paired with your Apple TV. If it disconnects or you get a replacement remote, you'll need to manually pair it to Apple TV. You can pair the Siri Remote with only one Apple TV at a time.
How to set up the Remote app Manually
Pair the Siri Remote with Apple TV
How to Program the Apple TV Remote to Control LG TV
On your Apple TV (4th generation), go to Settings > Remotes and Devices > Volume Control. Select Learn New Device. Follow the onscreen steps to program your Siri Remote or Apple TV Remote to control volume for your television or receiver.
We might need to test your accessory to find the cause of your battery issue. If your Siri Remote isn't covered, we can service or replace it for a fee. You get an additional benefit if you have an AppleCare plan.
Overall, the new Apple TV Siri Remote is better than its predecessor in every way.
Configure a universal remote You can control your Apple TV with almost any existing infrared remote control. The only catch is that you'll need a working Apple Remote, iPhone, iPad, or iPod Touch to get you into the Apple TV settings.